REFUND & RETURN POLICY
1. General Policy
Due to the nature of our products, GhillieRoot does not accept returns, exchanges, or refunds.
2. Handmade and Made-to-Order Products
The majority of GhillieRoot products are:
• handcrafted;
• manufactured specifically for each order;
• customized according to customer requirements.
Because of this, all sales are final.
3. No Returns and No Exchanges
❗ Returns, exchanges, or refunds are not offered under any circumstances, including but not limited to:
• change of mind;
• incorrect size or specification selected by the customer;
• subjective dissatisfaction with appearance or effectiveness;
• shipping delays caused by logistics providers.
4. Manufacturing Defects (Limited Exception)
The only exception applies in the case of a confirmed manufacturing defect.
Conditions:
• the customer must notify GhillieRoot within 48 hours of receiving the product;
• photo or video evidence must be provided;
• each claim is reviewed individually.
If a defect is confirmed, GhillieRoot may, at its sole discretion, offer a repair or replacement.
Refunds are not guaranteed.
5. Shipping Costs
In any case where a repair or replacement is approved:
• all shipping costs are fully paid by the customer, including return shipping and re-shipping;
• shipping fees are non-refundable.
6. Order Cancellation
Orders cannot be canceled after payment.
Once payment is completed, the order is considered final and non-refundable.